Voltas Limited (also referred to as "we" "our" or "us") respects your privacy and endeavors to limit the collection of information to the extent required. We also provide adequate safeguards where such information is processed in the way of collection, recording, storing, utilization, disclosure, transfer and deletion, to name a few. In addition to complying with the applicable laws, we believe in processing the data fairly.
Information automatically obtained from your visit
By visiting our website, you are unconditionally consenting to the automatic recording of certain information. This includes your Internet Protocol address, domain name, the time at which you visited, the duration of your visit, the pages you visit and the links you use.
On your visit to our website, we send cookies to your browser to enable us to track your activities on our website and help us remember who you are. You have an option to receive intimation of receipt of a cookie, or to reject it altogether. Cookies enable us to provide you with more efficient and personalized service.
Information requested from you
In addition to the above, we might ask you for certain information such as your name, age, sex, email ID, contact number, address, postal code, preferences and other details for the purpose of providing products and services to you.
Information obtained from your transactions with us
We may also collect information relating to products and services provided to you, including details of requests you may have made, the products and services we may have provided, their delivery, billing and invoicing, any communication or correspondence with you, and other transactional information. We may also record your communication with our customer care or with other such contact points, in accordance with applicable law.
Purposes for which information is obtained from you
Information is collected from you for various purposes, including but not limited to, registering for our products and/or services, receiving your feedback, complaints and other responses, and contacting you and/or communicating with you.
It may also be used for developing and improving our products, services and/or website. For this purpose, the information is usually considered in purely statistical form, i.e. collectively.
Additionally, the information may be used for advertising or marketing purposes as a 'customer statement', testimonial or other quotation, with or without attribution to you. In such cases, we will first obtain your consent, and give you the option of unsubscribing from or refusing such services.
Although we are not obliged to do so, we will usually specify our purpose at the time of asking you for information, and unless otherwise necessitated, we will use it for the stated purposes.
Changes in the terms of information collection and use
Disclosure to third parties
Disclosure of information to any other third party shall not be done without your consent, unless it is necessary for compliance with a legal obligation, in which case your consent is deemed to have been obtained.
At the same time, Governmental agencies may require the information which Voltas collect from you, for certain purposes including verification, investigation and prosecution. In such cases, it is mandatory to pass on that information under the applicable law; Voltas shall ensure that this is done only after following the due procedure.
Transfer of information across jurisdictions
There will be times when Voltas will transfer your information across jurisdictions, to its employees, branches, affiliates, subsidiaries, joint ventures or business partners, irrespective of the country where such person or entity might be located. Your consent is deemed to have been obtained in such cases, and we shall ensure that such transfer is done only for the purposes stated in this Policy.
Transfer to entities outside Voltas
From time to time, there may occur the transfer of information to a person or entity connected with Voltas only as a business associate. Such transfer will be limited to trusted business associates, and will only occur if necessary under a contractual obligation, and if the transferee complies with at least a similar standard of data protection.
Voltas is committed to ensuring that your data is not subjected to unauthorized access, accidental loss or unlawful processing. Towards this end, Voltas has various security practices in place to address risks in physical and online security.
You are entitled to contact Voltas for modification of any inaccurate information or any information which has changed over a period of time. This is also in consonance with our principle to maintain accuracy of data.
In case of any grievance with regard to any of the above, you may write to / or contact Ms Gauri Ganesh (
), Corporate Communications Department, Voltas House 'A', Dr. Babasaheb Ambedkar Road, Chinchpokli, Mumbai- 400 033, India.